FAQ section
Show usually asked questions with answers and pair with image
Are your designs original?
Yes. Our prints and collections are thoughtfully created and are rooted in story, place, family, and culture. We care deeply about creating pieces that feel meaningful, not mass-produced or copied.
Do you restock old items?
Many of our pieces are limited-run or small-batch, which means once they sell out, they may not come back in the same print, color, or style. Occasionally, we may bring back customer favorites or reimagine them in a new way.
How do I know what size to order?
Each style may fit a little differently, so we recommend checking the product description and size details before ordering. If you are between sizes or prefer a more relaxed fit, sizing up is often a good choice. You can also reach out to us before purchasing if you need help deciding.
What is your return/exchange policy?
We want you to love what you ordered. If there is an issue with your item, please contact us as soon as possible after receiving it. Items must typically be unworn, unused, and in their original condition for any exchange or return consideration. Customer is responsible for getting item back to us. You are welcome to come into our shop or mail it. Final sale, discounted, custom, or limited-release items may not be eligible. Once we receive the product, you will be issued store credit or we can exchange if what you want is available.
Do you ship outside of Hawai'i?
Yes, we ship to customers outside of Hawaiʻi. Shipping rates and delivery times may vary depending on your location. Once your order is fulfilled, you will receive tracking information so you can follow your package.
Do you offer local pickup?
When available, local pickup may be offered for customers on Hawaiʻi Island. Pickup details will be provided during checkout or after your order is ready. Please wait for confirmation before coming to pick up your order.
Still have questions?
We’re happy to help. Send us a message anytime and we’ll do our best to get back to you as soon as we can. Mahalo for supporting Lele Hawaiʻi and the stories we are honored to share.